CALIFORNIA - California DRE Sponsor No. S0596
California State Requirements and Guidelines
Our in-person and webinar training is supplemental education to the online portal. Trainers, with experience in real estate, are hand-selected to lead every session. That means students learn under the trainer’s philosophies and are taught how to apply the course material in real-world situations. This program is designed to give you a complete perspective on real estate. The in-person and webinar training gives our students the chance to ask questions to an active real estate agent. Trainers answer student questions about the course material and what it is like to work as a real estate agent. The sessions do not cover every topic in the course’s textbooks. The trainers teach material based on their professional experience and the topic’s relevance.
This plan is designed to make your learning journey seamless and accessible. Here are the key details you need to know:
By participating in our 3 Month Installment Plan, you acknowledge and agree to the imposition of the Late Payment Reinstatement Fee as described below.
For our 3 Month Installment Plan, a Late Payment Reinstatement Fee will be applicable in the event of delayed payments. If your payment is not received within 14 days of the due date, on day 15, you will be required to pay a fee of $25 to reinstate access to your account. This fee applies specifically to Installment Payments #2 and #3 and is in addition to the outstanding payment amount.
Please note that if a Late Payment Reinstatement Fee is applied to your account, you must complete this and any outstanding payments prior to regaining access to your account.
Late Payments: Making your payments late will remove time from your online access. Your online portal access does not stop counting down if you have not made a payment.
In-person and webinar training is purely supplemental; attendance is not mandatory. Your in-person and webinar training must be taken the months you have purchased (i.e. March 10th start, training is selected for March, April, and May). If you need to adjust your training schedule, please call us prior to your training beginning and we can adjust your schedule. If no contact has been made by a student to place training on hold, it is assumed that the student has attended those selected months. It is not sufficient to let your trainer know you will be missing sessions, you must notify the Headquarters via email Enroll@usrealtytraining.com.
Once your month(s) of in-person and webinar training has(ve) been completed, you are no longer eligible to attend the in-person and webinar training for future month(s) without a valid proof of absence or additional purchase. If you have a valid reason to be absent, you will need to email our headquarters with proof of the following:
If you feel you have another valid reason that doesn’t fall under these categories, please email it with proof and we will evaluate it on a one-off basis. All information, evidence, and approval must be completed at least 1-week prior to the month of training you would like to re-enroll in.
Live sessions are supplemental and not required to gain your course certificates of completion; it is not a problem if you miss a session or two. Also, the trainer presentation slides that are used in the live training are already loaded on your portal for you to review.
We do not provide make-up sessions. The student can make-up everything on their own.
We understand that life can be unpredictable, and sometimes you may need to miss a live session or two. Please know that it is completely okay, and you will not be penalized nor will this affect your ability to receive your course certificates of completion. All of the Google slides presented during class are readily accessible on your portal, allowing you the flexibility to review the materials at your convenience. Although we do not offer make-up sessions for missed live sessions, rest assured that our comprehensive online courses are designed to be self-paced. You have the freedom to catch up on any missed material and continue your learning journey at a pace that suits you best.
To temporarily suspend your Live training, we kindly request that you get in touch with a member of our dedicated team. Please reach out to us through email at support@carealtytraining.com to communicate your intention to place your training on hold. While we appreciate any communication you may have with your trainer regarding missed sessions, it is vital to remember that notifying your trainer alone is not sufficient for placing your training on hold. Taking a few moments to email our support team ensures a smooth and seamless process, allowing us to accommodate your needs appropriately.
The course videos are pre-recorded sessions of in-class training. The trainer, with experience in real estate, has been hand-selected to lead the video sessions. That means students learn under the trainer’s philosophies and are taught how to apply the course material in real-world situations. The videos are designed to give you a complete perspective on real estate and do not cover every topic in the course’s textbooks. These videos are not required but are available for an additional fee. (Videos are available for $5 per chapter.) No refunds will be provided for course video purchases.
Electronic books are located on your portal within each chapter of each course. You must have internet access to load the eBook. Please note that the eBooks are not downloadable or printable. You can always purchase hard copy textbooks at a later time. You can only purchase one (1) hard copy textbook per online course you are enrolled in.
INCORRECT ADDRESS: If the textbooks have been shipped, it is the student’s responsibility to pay for the shipping and handling again. Original books must be received by the fulfillment center before the replacement books can be sent out.
If the books are lost due to an incorrect address, it is the student’s responsibility to purchase the books again including shipping and handling fees.
DELIVERED STATUS: If textbooks have been confirmed as “delivered” by the shipping carrier, and the address provided is correct, please note there is no basis to file a claim. It will be the responsibility of the student to purchase a replacement set.
DAMAGED OR MISSING ITEMS: A student must contact US Realty Training within 2 weeks of delivery. If a student waits more than 1 month from delivery, US Realty Training is unable to file any claims with shipping companies.
Should you not be able to complete this program within six (6) months of the date of enrollment, (for any reason, no exceptions), you may extend your enrollment for a period of six (6) months for $25.00 per course. If you extend each course for six months, you will have six months from the date of purchase to complete each course, before the course will expire and you will have to re-enroll.
Extensions are not refundable.
Courses must be completed within 1 year from the original purchase date. If a course is not completed within a year, students are required to re-enroll in that course for $25 per course. Upon re-enrolling, all progress in an unfinished course is reset in order to meet all Department of Real Estate guidelines.
Re-enrollment purchases are not refundable.
If for any reason you decide to cancel your enrollment, we will issue a refund (less a $50 registration fee). Requests for cancellations and refunds can only be made by email to the Operations Manager Enroll@usrealtytraining.com. If cancellation occurs after (14) fourteen calendar days from the date of purchase, no refund will be issued. Refunds will also not be granted if you have completed more than 2/3 of a course. If you paid by credit card, your account will be credited within 30 days of approval.
For a full in-person and webinar supplemental training refund, the request must be made within the following time frame:
If you are past the time frames above you will not qualify for a refund for that month of training.
To receive a refund for the textbooks they must be in a good and usable condition. That means that the hard copy textbook, if ordered, is unmarked and undamaged. It shall be the student’s responsibility to package and ship the course material in such a manner as to assure compliance. We do not pay for return shipping.
If for any reason you would like to switch your elective you will need to submit an email request to the Operations Manager Enroll@usrealtytraining.com. The request must be emailed within 14 days of the purchase date. If more than 2 chapters have been completed for the elective course, you will be unable to switch electives due to DRE regulations. If your request is submitted on the 15th day, you will be unable to switch electives due to DRE regulations.
For certain real estate licensing programs, we partner with a third-party provider, Kaplan Real Estate Education, to offer state-approved courses. The refund policy for these third-party courses aligns with Kaplan's guidelines, as detailed on their website.
Students enrolled in Kaplan Real Estate Education courses are eligible for a refund if the following conditions are met:
For additional details on Kaplan's refund policy, please review their Terms and Conditions.
If you need to reschedule or transfer to a different session, please contact Kaplan Real Estate Education at (800) 636-9517.
To initiate a refund for a Kaplan Real Estate Education course, please reach out directly to Kaplan, as they will handle refund processing according to their terms.
The Crash Course Programs we offer do not qualify you to take the real estate salesperson or broker’s state exam. It is an extra course to further prepare you for the state exam. We do not guarantee that you will pass the exam.
The Online Crash Course Course system is only available for 2-months from your purchase date, however this does not include your Online State Exam Prep Course.
For any rescheduling of a Live In-Class or Webinar Crash Course, you must notify the headquarters by email at least 48 hours before the selected date. If notification of reschedule is less than 48 hours before the training, there will be a rescheduling fee. To reschedule your Crash Course you must submit an email Enroll@usrealtytraining.com. If you reschedule your live In-Class or Webinar crash course, your access to the online state exam prep and online crash course system will not be extended.
There is no refund for the Online State Exam Prep Course and Crash Course Videos once purchased. US Realty Training can provide a partial refund for the Live In-Class and Webinar Crash Course component, if purchased as a package. This process is done on a case by case basis, at the discretion of the Operations Manager. To submit a request for a refund or cancellation you must email Support@usrealtytraining.com.
If you miss your Live In-Class or Webinar Crash Course and do not follow the protocol (above) to notify the headquarters prior to the date of the event, you will be charged full price to attend a new Live In-Class or Webinar crash course on a new date.
When purchasing a Live Crash Course, students acknowledge that this is a time-sensitive, scheduled event with specific start and end dates. Students are responsible for registering in advance and attending on time.
Due to the nature of the course, refunds will not be issued if a student purchases access and subsequently attends the course after it has already started or concludes. Attending late, either due to a delayed purchase, personal schedule conflicts, or user technical issues does not qualify for a refund.
Learn more about our Pass The State Exam Guarantee
If you have any questions about this information please contact us by phone 888-317-8740 or email Enroll@usrealtytraining.com and we will be happy to assist you.
For certain real estate licensing programs, we partner with a third-party provider, Kaplan Real Estate Education, to offer state-approved courses. The refund policy for these third-party courses aligns with Kaplan's guidelines, as detailed on their website.
Students enrolled in Kaplan Real Estate Education courses are eligible for a refund if the following conditions are met:
For additional details on Kaplan's refund policy, please review their Terms and Conditions.
If you need to reschedule or transfer to a different session, please contact Kaplan Real Estate Education at (800) 636-9517.
To initiate a refund for a Kaplan Real Estate Education course, please reach out directly to Kaplan, as they will handle refund processing according to their terms.
Should you not be able to complete this program within six (6) months of the date of enrollment, (for any reason, no exceptions), you may extend your enrollment for a period of six (6) months for $25.00 per course. If you extend each course for six months, you will have six months from the date of purchase to complete each course, before the course will expire and you will have to re-enroll.
Extensions are not refundable.
Courses must be completed within 1 year from the original purchase date. If a course is not completed within a year, students are required to re-enroll in that course for $25 per course. Upon re-enrolling, all progress in an unfinished course is reset in order to meet all Department of Real Estate guidelines.
Re-enrollment purchases are not refundable.
If for any reason you decide to cancel your enrollment, we will issue a refund (less a $50 registration fee). Requests for cancellations and refunds can only be made by email to the Operations Manager Enroll@usrealtytraining.com. If cancellation occurs after (14) fourteen calendar days from the date of purchase, no refund will be issued. Refunds will also not be granted if you have completed more than 2/3 of a course. If you paid by credit card, your account will be credited within 30 days of approval.
For a full in-person and webinar supplemental training refund, the request must be made within the following time frame:
If you are past the time frames above you will not qualify for a refund for that month of training.
To receive a refund for the textbooks they must be in a good and usable condition. That means that the hard copy textbook, if ordered, is unmarked and undamaged. It shall be the student’s responsibility to package and ship the course material in such a manner as to assure compliance. We do not pay for return shipping.
No refunds will be provided for course video purchases.
We are not responsible for the purchase of a wrong course/elective.
All refunds are completed on a case by case basis.
For certain real estate licensing programs, we partner with a third-party provider, Kaplan Real Estate Education, to offer state-approved courses. The refund policy for these third-party courses aligns with Kaplan's guidelines, as detailed on their website.
Students enrolled in Kaplan Real Estate Education courses are eligible for a refund if the following conditions are met:
For additional details on Kaplan's refund policy, please review their Terms and Conditions.
If you need to reschedule or transfer to a different session, please contact Kaplan Real Estate Education at (800) 636-9517.
To initiate a refund for a Kaplan Real Estate Education course, please reach out directly to Kaplan, as they will handle refund processing according to their terms.
We at US Realty Training are committed to providing valuable, actionable, and comprehensive training to help you achieve success in your real estate career. If you are not satisfied with your purchase, please review our refund policy below.
To request a refund, please email our Customer Support team at support@usrealtytraining.com with your purchase details and the reason for your request. Once received, we will review your eligibility and provide an update within 5-7 business days.
CALIFORNIA - California DRE Sponsor No. S0596
To request a refund, please email our Customer Support team at support@usrealtytraining.com with your purchase details and the reason for your request. Once received, we will review your eligibility and provide an update within 5-7 business days.
For certain real estate licensing programs, we partner with a third-party provider, Kaplan Real Estate Education, to offer state-approved courses. The refund policy for these third-party courses aligns with Kaplan's guidelines, as detailed on their website.
Students enrolled in Kaplan Real Estate Education courses are eligible for a refund if the following conditions are met:
For additional details on Kaplan's refund policy, please review their Terms and Conditions.
If you need to reschedule or transfer to a different session, please contact Kaplan Real Estate Education at (800) 636-9517.
To initiate a refund for a Kaplan Real Estate Education course, please reach out directly to Kaplan, as they will handle refund processing according to their terms.
US Realty Training will utilize SMS texting to communicate major updates and information to their student base. Our SMS services can be used to communicate back to our team members and provide a better service to our clients. In all cases, consent to receive texts is not a condition of purchasing any goods or services, and message and data rates may apply.
To stop receiving text messages from US Realty Training, you agree to reply STOP to the number sending the message. After replying STOP, you may receive additional communications confirming that your request has been received and processed, and you may continue to receive text messages for a short period while US Realty Training processes your request(s).
These SMS Terms may be updated by US Realty Training at any time without prior notice. By continuing to be enrolled in any US Realty Training promotional text messaging program, or by providing your cell phone number for transactional, operational, or informational text messages, you agree to any changes.
I agree that my participation in interviews, the use of quotes, and taking of photographs, movies or video tapes may be edited at US Realty Training’s sole discretion. I consent to use my name, likeness, voice and biographical material about me in connection with pictures, (photograph, film or videotape) publicity and related institutional promotional purposes. I expressly release US Realty Training, their agents, employees, and licensees and assigns from and against any and all claims which I have or may have for invasion of privacy, defamation or any other cause of action arising out of production, distribution, broadcast or exhibition of the pictures (photograph, film, or videotape).
By choosing to delete your account, you acknowledge and agree to the following terms:
Data Access: After initiating the account deletion process, you will have access to your account data for a period of 7 days. After this period, your access to both your data and account will be permanently removed.
Refund Policy: Deleting your account does not entitle you to any refund of fees paid. To request a refund, you must contact an associate for details.
If you have questions about this policy or need assistance, please contact our support team before initiating the deletion process.
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